THINK ABOUT IT
Friday, March 14, 2002
Do you ever feel as though technology is moving so fast that you can't keep up? Check out the following excerpts from a Wall Street Journal article by Jim Carlton.
AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in.
A Compaq technician received a call from a man complaining the system wouldn't read word processing files from his old diskettes. After trouble-shooting for magnets and heat failed to diagnose the problem, it was found that the customer labeled the diskettes, then rolled them into the typewriter to type the labels.
Another AST customer was asked to send a copy of her defective diskettes. A few days later a letter arrived from the customer along with Xeroxed copies of the floppies.
A Dell technician advised his customer to put his troubled floppy back in the drive & close the door. The customer asked the tech to hold on, & was heard putting the phone down, getting up & crossing the room to close the door to his office.
Another Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key.
Another Dell customer needed help setting up a new program, so a Dell tech suggested he go to the local Egghead. "Yeah, I got a couple of friends," the customer replied. When told Egghead was a software store, the man said, "Oh, I thought you meant for me to find a couple of geeks."
A Dell technician received a call from a customer who was enraged because his computer had told him he was "bad and an invalid." The tech explained that the computer's "bad command" and "invalid" responses shouldn't be taken personally.
An exasperated caller to Dell Computer Tech Support couldn't get her new Dell computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed and pushed on the this foot pedal and nothing happens." The "foot pedal" turned out to be the computer's mouse.
Yes, the last true story is from a Novell NetWire SysOp. Caller: "Hello, is this Tech Support?" Tech Rep: "Yes, it is. How may I help you?" Caller: "The cup holder on my PC is broken & I am within my warranty period. How do I go about getting it fixed?" Tech Rep: "I'm sorry, but did you say a cup holder?" Caller: "Yes, it's attached to the front of my computer." Tech Rep: "Please excuse me if I seem a bit stumped. It's because I am. Did you receive this as part of a promotion at a trade show? How did you get this cup holder? Does it have any trademark on it?" Caller: "It came with my computer. I don't know anything about a promotion. It just has '4X on it." At this point the Tech Rep had to mute the caller, because he couldn't stand it. The caller had been using the load drawer of the CD-ROM drive as a cup holder, and snapped it off the drive.
Of all the stories, my favorite is the last one. But I have wonder how many Christians, because of their small view the Holy Spirit of God fail to utilize him. He is nothing more than cup holder & they never realize the power & help they have at their fingertips. To have the Spirit of the God that created the whole universe with a few words, living inside of me is hard for me to understand. But I can't understand how the CD-ROM takes a shiny plastic disk & together with the computer will reproduce words, sounds, & pictures. Still, you won't catch my coffee cup on my loading drawer. I want to utilize that part of my computer. So what do you have, cup holder, or a CD-ROM drive?
